Queens Coaches is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Queens Coaches may update this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/11/2017.
What we collect:
We may collect the following information:
• Name and title
• Contact information including email address and contact number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• Other information relating to journey details
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for generating and providing you with a price quotation for the service you require:
• We will never contact you for any reason other than to provide you with with a price quotation or provide you with information regarding your booking or service.
• We may contact you by email, phone, text, fax or mail.
• We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will retain your information for the periods outlined below as necessary to ensure you receive an excellent service, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information contact us at firstname.lastname@example.org and title the subject 'Delete Account - (Insert Full Name Here Excluding Brackets)'. We will respond to your request in a timely manner and delete all records that do not conflict with our legal requirements.
|Data Subject Category||Retention period|
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Queens Coaches.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.